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Frequently Asked Questions

Our dimensional letters are of the highest quality, guaranteed for life and are easy to install. We have put the following information together to answer some frequently asked questions about dimensional letters. If you have any additional questions, need more assistance or would like to place your order, call us toll free at 1-800-416-8380.


"What is meant by Lifetime Guarantee"
Dimensional letters are guaranteed for life. This means that shoud a letter fade, break or contain any defect, we will refinish or replace the defective materials at no cost to you, as long as the letters are installed on their original location.


"What size letters will fit in a given area?"
The best way to estimate a line length (length of a given copy) is to use the height, width and stroke of the letter styels, as listed in the pricing area. Add the average stroke plus the average width of the letter style and size. This gives you the average width of your average letter with spacing. Then multiply that number times the number of letters in your copy to get a ballpark estimate of the length of copy.

Example: 12" helvetica formed plastic letters are around 12" wide with spacing. So if you had ten letters, your line length would be around ten feet long.

Should you need a more exact line length, you can request a custom sketch be prepared that fits your requirements.


"How long does it take to get my order?"
Lead times, or the days needed for production, vary by letter product. Generally, formed plastic lettes take around 2-4 days to make, injection molded around one or two days, and cast, cut metal or metal plaques take around ten days. Should you have any specific lead time questions, please call us at 1-800-416-8380, as we pride ourselves on having the best lead times in the industry.


"How will my order be delivered?"
Most orders will ship via UPS or FedEx ground. It is your option to ship via air freight if you need your order sooner, for an additional cost. Many overnight, 2 day, and 3 day options are available. Larger letters over 30" may have to ship via truck freight.

"What do you charge for mounting or installation patterns?"
Mounting patterns cost $.025 per upright inch in letter height, with a $3.00 maximum cost per letter. Patterns are not sent with orders unless ordered. All stud mounted letters or combination mounted letters will require some type of drilling template to install, and therefore we strongly recommend a mounting pattern for these types of installations.

"How do I avoid common installation problems?"
- Center and level template on mounting surface.
- Clean surface thoroughly before using silicone.

- Blow all debris from holes after drilling (stud or combination mount).
- Check letter orientation to avoid upside down characters.
- Make sure number on back of each letter matches positioning on template.
- Us only top quality materials (silicone, tape, etc.)

"What is the difference between a spacing tape and mounting pattern? "
Spacing tapes are used to roughly show proper spacing for pad mounting letters. Mounting patterns have exact hole locations punched ini kraft paper to provide a guide for drilling holes for stud mount or combination installations.


"What is your return policy"
Most dimensional letter products are custom made to order for specific customers. But as a service to you, we will offer a credit up to 50% of the original sale price.

(800) 416-8380, fax: (937) 291-0361
email: | Request-A-Quote


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